In accordance with the provisions of the Consumer Code concerning "the process of mediation of consumer disputes", the buyer has the right to use the mediation service offered by the company WHIRLWRITER™ free of charge.

The mediator thus proposed is CNPM MÉDIATION CONSOMMATION. This mediation system can be reached by:

- electronic means: https://cnpm-mediation-consommation.eu;

- or by post: CNPM MÉDIATION CONSOMMATION - 27, avenue de la Liberation - 42400 Saint-Chamond.

In accordance with Article L 612-1 of the French Consumer Code, one of the conditions prior to the examination of the dispute by CNPM MÉDIATION CONSOMMATION is as follows:

the consumer must justify having attempted to resolve his dispute beforehand directly with the Customer Service of the company WHIRLWRITER™, by a complaint made by mail or e-mail.

European Platform for consumer disputes: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

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